The power of service.
Customers are not just numbers or dollar signs, they are humans looking for help and guidance in their lives. If you don’t provide the service they need, someone else will – and there goes your customer base. This article will cover how to deliver excellent service that makes customers feel valued throughout their entire relationship with your brand.
Service is the DNA of the world’s great brands and at MYBTCNIGERIA, we work hard to be defined by the value of excellent customer service delivery to all our customers.
So how can you make sure your organization is providing great service?
We can share a few tips that worked for us:
- Care – Let’s start with the most basic, but take care of your customers. As human beings, we are social creatures. We need our relationships to be nurtured and given the best service possible. Our brain has a limited capacity to remember names, numbers and details. Like everything else in life, our brains are wired for lasting connectedness over fleeting transactions – over time we take care of those connections.
- Continuously strive for excellence – Every new customer is a chance to start a new relationship. If they come in, do a great job and serve them, you’ve got a customer for life – a relationship that can be built upon. Focus on being the best you can be, serving people how they want to be served. The world really is full of choice and customers will go where they feel valued, where they receive excellent service without having to question it. Make this a priority in your company and it will pay off in a big way.
- Understand your customers – If you’re an online business, contact details are free – get them! Ask questions about why people buy, what they really think about what you do for them. You might be surprised by the answers. You can also ask for feedback after every interaction with a customer.
A lot of times, when people complain about service in the business, they are not complaining about the service – they are upset because it has not exceeded their expectations.
In the world of service, the only acceptable level of standards is excellence.
So, to conclude – let’s take a look at what this means for your business: It means that you have a responsibility to your customers that you have no right to take them for granted – NEVER.
As tough as it may sound, this core values and more awaits you whenever you do business with My BTC Nigeria, we are always your best options to Crypto exchange, giftcards sales, bill payments and many more, head on to MY BTC NIGERIA and be sure that even when whatsapp is crashed, there is an agent waiting to serve you 24 hours a day!
Happy customer service week 2021!